Shipping policy
We Ship Everywhere!
- Yes, we ship to APO/FPO/DPO.
- Yes, we ship worldwide.
- Regular orders can take up to 5 to 7 days to process (processing may take longer during holiday seasons and/or due to inclement weather).
Regular Order Policy
- Changes cannot be made after 12 hours of placing your order; this includes size changes and address changes. After 12 hours, your order will be processed, and no further adjustments can be made to your existing order.
- Orders cannot be canceled or refunded after 24 hours of placing your order.
Shipping Timelines
- Please keep in mind processing times do not include shipping timeframes (for both preorders and regular merch).
- Typical shipping is 3 to 5 days for US orders and 7 to 21 days for international orders/APO.
- We are not responsible for carrier delays with packages. Once it leaves our hands, it is in the carrier's full possession, and we have no control over it.
- Any questions or concerns regarding shipped packages should be addressed with the carrier, using your tracking number.
- For more information on shipping timeframes, visit the carrier's website.
- For packages that may end up lost or in transit for too long, please contact the postal carrier before reaching out to us. Fill out a lost package form with them. If need be, then reach out to us at sales@threatllama.com, and we’ll assist in the best way possible.
Preorder Policy
- Preorder processing times may take 4 to 6 weeks, not including the open preorder window of 2 weeks.
- All NEW drops are by preorder only. Refer to product descriptions (note the fine print) for preorder information.
- Size changes can only be made during the preorder window; this is 2 weeks from the date of the drop.
- No refunds or cancellations will be accepted 24 hours after placing the order.
- Address changes can be made up to week 4 of the preorder window.
- Preorder items cannot be exchanged.